Terms of service

Last updated: November 12, 2026

These Terms of Service govern your use of the EverPaw Keepsakes website and purchases made through the store. By using the store or placing an order, you agree to these terms and the policies linked below. Nothing in these terms limits consumer rights that cannot legally be waived.

Store use and accounts

You must provide accurate, current information when using the store or placing an order. You are responsible for protecting your account credentials and for activity carried out through your account. You may not use the store for unlawful, fraudulent, abusive, or harmful activity.

Products and personalisation

We aim to describe and display products accurately. Screen settings and handcrafted or personalised elements may cause reasonable differences in colour or appearance. Available options, personalisation requirements, and any product-specific restrictions are shown on the relevant product page.

Orders, payment, and acceptance

Submitting an order is an offer to purchase. An order is accepted after payment is authorised and we confirm acceptance. We may reject or cancel an order for a legitimate reason, including payment failure, suspected fraud, unavailable stock, pricing error, or inability to deliver. If we cancel an accepted paid order, we will process an appropriate refund.

Prices, taxes, shipping, and duties

Prices and promotions may change before an order is placed. The order confirmation shows the applicable product price, shipping charge, and tax. Import duties and customs-clearance fees are included in the product price or shipping charge and are paid by EverPaw Keepsakes; customers will not be charged these fees separately. Sales tax, where applicable, is shown at checkout.

Processing times, delivery estimates, shipping charges, restrictions, tracking, and delay arrangements are described in our Shipping Policy.

Cancellations, returns, and refunds

Contact us promptly if you need to change or cancel an order. Whether a change is possible depends on the order’s processing status. Return eligibility, the 30-day request period, return shipping responsibilities, the authorised return address, inspection, and refund timing are described in our Return & Refund Policy.

Privacy

Our collection and use of personal information are described in our Privacy Policy.

Errors and service availability

We may correct errors, update information, or change the store when reasonably necessary. We do not guarantee uninterrupted access, but we do not exclude responsibility for an incorrect, defective, damaged, undelivered, or otherwise non-conforming product where responsibility cannot legally be excluded.

Intellectual property

Store content, branding, layout, text, and original media may be protected by intellectual-property law. You may use the store for personal shopping purposes but may not copy, distribute, or commercially exploit protected content without permission.

Third-party services and links

The store may use or link to third-party services. Their own terms and privacy practices apply when you use them. We are not responsible for unrelated third-party content, but this does not limit obligations that apply to services we choose to provide the store or fulfil an order.

Changes and applicable rights

We may update these terms for future use of the store. The current version and updated date will be posted here. Mandatory consumer rights and other non-waivable legal protections continue to apply.