Privacy policy

Last updated: November 12, 2026

EverPaw Keepsakes operates this online store and uses Shopify to provide the website, checkout, and related services. This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit the store, place an order, create an account, or contact us.

Information we collect

Depending on how you interact with the store, we may collect contact information, billing and shipping details, order and transaction information, account details, communications, device and browser information, IP address, cookies, usage data, and marketing preferences. Payment information is handled through secure payment and checkout providers; do not send card numbers, passwords, or verification codes by email or through the contact form.

How we use information

We use personal information to operate the store, process payments and orders, arrange delivery, provide personalisation requested by the customer, manage returns and refunds, provide customer support, prevent fraud, secure the service, meet legal obligations, and—where permitted or consented to—send marketing or measure advertising performance.

How information is shared

We may share information with Shopify and service providers that help us process payments, host the store, fulfil and deliver orders, provide analytics, prevent fraud, support customers, and operate marketing tools. We may also disclose information when required by law, to protect legal rights, or as part of a permitted business transaction. Service providers may process information in countries different from your own and are required to handle it for authorised purposes.

Cookies and analytics

The store and its providers use cookies and similar technologies for essential functions, preferences, analytics, security, and—where enabled—advertising. Available cookie choices and opt-out controls are provided through the store’s privacy controls and the Your Privacy Choices page where applicable.

Retention and security

We retain personal information only as long as reasonably necessary for the purposes described above, including order fulfilment, accounting, dispute resolution, security, and legal compliance. We use reasonable safeguards, but no internet transmission or storage method can be guaranteed completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or withdrawal of consent, and to opt out of certain marketing or targeted advertising. We may need to verify your identity before completing a request. You may unsubscribe from marketing emails using the link in the message.

Children

The store is not directed to children and we do not knowingly collect personal information from children in violation of applicable law.

Changes to this policy

We may update this policy to reflect changes to our services, practices, or legal obligations. The current version and updated date will be posted on this page.